To support delivery of our Services, Rayn BV. (dba Rayn) (“ Rayn”) may engage and use data processors with access to Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor.
The Data Subprocessors that Rayn utilizes can be categorized into multiple sets:
Core Data subprocessors
Hosting and Backend Infrastructure
Sub-processor | Applicable Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
Amazon Web Services, Inc. | All Rayn Products | Cloud hosting provider | Personal data contained in user account information and text or files created by customer and stored in Applicable Products | Ireland |
Support Data subprocessors
Analytics
Sub-processor | Applicable Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
Google Analytics (Alphabet, Inc.) | Rayn Management Console | We use Google Analytics to collect and receive Platform analytics. | Cookies, usage data, Internet information. | USA | |
Google Tag Manager (Alphabet, Inc.) | Rayn Management Console | Google Tag Manager is a tag management system provided by Alphabet, Inc ("Google") that allows users to configure and instantly deploy tags on a website or mobile application from an easy-to-use web-based interface. | Cookies, usage data, Internet information. | USA | |
Google Ads (Alphabet, Inc.) | Rayn website | Google Ads conversion tracking is an analytics service provided by Alphabet, Inc. that connects data from the Google Ads advertising network with actions performed on rayn.io | Cookies, usage data, Internet information. | USA |
Customer Experience
Sub-processor | Applicable Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
Hubspot | All Rayn Products | Rayn uses HubSpot for marketing automation and analytics, monitoring website activity and as a communications tool. | Sales data that includes Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication. | Germany | |
Intercom | All Rayn Products | Customer service and technical support | Personal data contained in user account information and text or files created by customer and shared during Rayn support communications | USA | |
Stripe (Stripe, Inc) | Rayn Management Console | Used to process credit card payments, issue invoices, and calculate/apply VAT tax; contains customer billing information and customer contact information | Customer name, email, address and other data supplied by provider relevant to processing a payment for the services. | USA |
Other
Sub-processor | Applicable Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
Zerobounce | Rayn Management Console | Email verification | Email address used in user account information. | USA | |
Zapier | Rayn Management Console | Automation tool | Automation tool used to connect paid advertising tools, sometimes processes PII from advertising lead forms or webinar registration pages and sends that data to our CRM | USA | |
Google Workspace (Alphabet, Inc.) | All Rayn Products | Google Workspace is a cloud-based suite of productivity applications that includes email and calendar functions provided by Alphabet, Inc. ("Google.") | Customer and prospective customer name and email address may be processed. | USA | |
Slack Technologies, Inc | All Rayn Products | Internal chat and customer support | Customer and prospective customer name and email address may be processed. | USA |
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.